Conflict Resolution
Communication
In Brief
Fight vs. Flight vs. Immobilization vs. Submission.
Notes
Conflict is never about the surface issues. It’s about unsaid, untreated and unhealed wounds.
Pause, breathe, then decide. Frame the conversation. Forget about winning.
Quotes
“Peace is not about the absence of conflict, but about the ability to cope with it.” ~ Mahatma Gandhi
Resources
Websites
Crnhq.org
Mindtool.com
Helpguide.org
Educationworld.com
Selfgrowth.com
Movies
Kramer vs. Kramer
Milagro Beanfield War
Gandhi
Thelma & Louise
Ted Talks
Books
Nonviolent Communication
~M. Rosenberg
Getting to Yes
~R. Fisher, W. Ury
Conflict Resolution…
~P. Coleman
Intervention Pros
Separates people from the problem. Win-Win solutions.
Intervention Cons
Plethora of theories. Both cooperation and competition are essential. Multicultural limitations.
Tip(s)
Interventions can fire up conflict or heal it. Forget about winning.