Conflict Resolution

Communication

In Brief

Fight vs. Flight vs. Immobilization vs. Submission. 

Notes

Conflict is never about the surface issues. It’s about unsaid, untreated and unhealed wounds.

Pause, breathe, then decide. Frame the conversation. Forget about winning.

Quotes

“Peace is not about the absence of conflict, but about the ability to cope with it.” ~ Mahatma Gandhi

Resources

website

Websites

Crnhq.org

Mindtool.com

Helpguide.org

Educationworld.com

Selfgrowth.com

movies

Movies

Kramer vs. Kramer

Milagro Beanfield War

Gandhi

Thelma & Louise

Ted Talks

books

Books

Nonviolent Communication
~M. Rosenberg

Getting to Yes
~R. Fisher, W. Ury

Conflict Resolution…
~P. Coleman

 

 

plus

Intervention Pros

Separates people from the problem. Win-Win solutions.

minus

Intervention Cons

Plethora of theories. Both cooperation and competition are essential. Multicultural limitations.

tips

Tip(s)

Interventions can fire up conflict or heal it. Forget about winning.

 

Be specific: Differentiate needs, interests, strategies. Ask for a solution. Confirm agreements.

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